stands as a significant landmark in North Belfast, offering a unique blend of history, education, and event space. More than just a visitor attraction, it is deeply committed to serving the local community and ensuring every guest enjoys a welcoming, professional, and accessible experience.
The Gaol's mission is to be a leading tourist attraction and conference centre, focused on delivering the best possible customer service while contributing positively to the economic and social fabric of our local area. This commitment extends to every interaction, ensuring visitors receive professional and timely assistance.
Accessibility and respect are central to their ethos. They strive to make their premises open to everyone, working continuously to enhance accessibility for all customers. Furthermore, they are dedicated to fully respecting individual privacy, dignity, and religious and cultural beliefs, promoting good relations among all visitors and staff.
Clear and concise information is readily available, presented in an easy-to-read and informative manner. Information about services can also be provided upon request in a customer’s preferred language or format. When you call, expect your query to be handled efficiently; staff aim to answer within 20 seconds, state their names clearly, and will only transfer your call once to get you to the right person. For written correspondence, including emails, you can expect a response within five working days, with updates provided if more time is needed.
On-site, tours are designed for punctuality, with pre-booked guided tours departing within 10 minutes of the scheduled time. Waiting areas are kept comfortable and tidy, and opening hours are always clearly displayed. Information throughout the facility is regularly updated and well-presented. Crucially, comprehensive facilities are provided for people with disabilities, ensuring an inclusive experience for all.
Visitor feedback is highly valued at . Comment cards are always available, and the team actively consults with customers to continuously improve services. They believe in evolving their service standards in partnership with you, making the visitor experience a collaborative effort. While they hope you won't need to complain, a clear procedure is in place, available online or at reception.
Many visitors have shared their exceptional experiences. Families appreciate the interactive and informative tours, with one parent noting how staff went above and beyond to assist their son using a wheelchair. School groups find the historical insights fascinating, with students often describing their visits as engaging and educational. Beyond tours, the Gaol has also proven to be an intimate and appealing music venue, praised for its atmosphere, convenient parking, and reasonable ticket prices. The on-site Cuffs restaurant also receives high praise for its delicious food, affordability, and friendly staff.
invites you to experience their dedication firsthand. They encourage you to share your views and ideas, helping them to continually adapt and improve their offerings for the community.
Contact & Visit Information:
Visitor Attraction & Conference Centre
53-55 Crumlin Road, Belfast, BT14 6ST
Telephone: 028 9074 1500
Email: info@
Opening Hours:
Monday–Friday: 10:30–15:30
Saturday–Sunday: 10:00–16:00
(Tour Lasts Approx: 60-90 minutes)